Since project management is the new wave of the future in global business the projects are closely related with customers. Customers are part of the project and it seems that projects are becoming customer driven in order to achieve customer satisfaction. While the wide debate continues on the role and function of the customer in project quality management there will be no such debate in the future as the customer becomes a full partner and member of the project team. Project management literature is focused on business community and how practices and tools can be used with success. Therefore this study has a core these practices of project quality management and how can be applied in sectors like financial services industry where the customer is a core of each kind of project.