The lack of recognition of change and, also, a lack of a clear, communication and leadership of the project manager in casual dining restaurants because of the unskilled people who involved in the project

Abstract

In this thesis, the author presents the three main reasons, according to his opinion, that are the basic causes of failure of the projects in casual dining restaurants. The author, having as valuable tools his workplace position, which is one of the most famous casual dining restaurants in Greece, his six years work experience and his knowledge from the projects that he had undertaken, his studies in business administration and in project management and finally in the bibliographical research, tries to find the reasons of project failure in casual dining restaurants. He concludes that due to the lack of open communication channels, effective leadership skills, and efficient change management the projects in dining restaurants have few chances of success. Moreover, we have to mention that the difficulties which the project manager faces with the team members are many such gaps between age, different education level, different language, religion, culture and ethics. In order to help the research, the author places some questions to understand the purpose of his thesis. The author decides to write this thesis because of the problems he faces in his work. His studies in master of project management help him very much because he accomplished to separate the fundamental problems from the symptoms and finally to understand why the projects fail. After the aforementioned, it is obvious that the problems are more than one: the problems referred to leadership skills, the effective communication between the project manager and the team members and with the customer in order to deliver a project according to customer’s needs, wants and expectations. The author examined the existing results of previous projects and make a bibliographical research, having as goal to create a guidebook with basic elements of the subjects of leadership, communication and changes in order to be easy comprehensible and help them who are totally ignorant with the subject but undertake projects in casual dining restaurants. The author expects from his thesis to be a useful tool for the project managers who are unskilled in order to choose the most suitable style of leadership, to make an effective communication between them and the team members and between them and the customer, and finally to give them their chance to recognize the change and have their chance to the success.