Περίληψη
Today‟s economic crisis demands introducing efficiencies to succeed cost reductions and improving return on assets. Furthermore, it reinforces business competition and creates a mandate for innovation, flexibility, adaptability and improvement of time to market. The author perceives the current economic crisis as an opportunity for organizational change and learning and conducts a qualitative analysis research by interviewing professional experts with experience in IT projects of organizations in the financial services industry, to explore whether and how they have changed and afterwards, to identify those practices and tools that will support them to face the crisis-induced challenges but also increase team morale, achieve advanced business results and internal customer satisfaction.