Improving project control processes

Abstract

This thesis is dedicating to problems that referred with the suppliers and the external partners that cooperate with organizations offering car rental services as a product to the customers. The major aim is to propose new control methods and mechanisms by adopting project control principles and to improve the existing processes. It is also important to identify and analyze understand problems related with the level of quality of the provided services by rental organizations as well as to achieve the biggest level of customer satisfaction. The major goal of this study is to propose new methods and proposals for how to change the existing processes in order National Alamo Company be more competitive to the car rental market of Greece.