Communication channels utilized during project bid phase between Project Management Department and Operations Department and the need to be formulated in order to minimize unnecessary scope changes and hidden costs

Abstract

In our days, communication matters are not seriously considered. On several occasions, in lack of effective communication various problems occurred to projects. This thesis marks out the communication channels between Project Management Department and Operations Department in a project environment during project’s bid phase. The relationship between stakeholders is in a big percentage problematic. Due to interrelation between these two departments that implement the projects, the situation becomes more difficult. The author examined the existing data and also an extended bibliography and afterwards he drew his conclusions analyzing the issue from the communication management aspect, and came up to create a useful ommunication tool for every manager or stakeholder dealing with projects. The writer expects to reveal the sources of these problems anticipating that the reader, after understanding this thesis, will use this tool while dealing with some of his next projects, so as this issue will not constitute headache for the managers and the projects. Author’s expectation is also to declare to all interested parties the message of understanding lessons learned after the conducted survey, the significance - in the project lifecycle - of having good communication channels within the organization and transmitting information correctly from the beginning, during project’s bid phase. This will help to mitigate or better eliminate communication problems.